Refund policy

Every SolaceSoftware purchase is covered by our 14-day money-back guarantee.

How to ask for a refund

Email solacesoftware@smilingface.cloud within fourteen calendar days of purchase.
Include your order number or the email address you used at checkout, so we can find the purchase.
No questions asked: you do not need to give a reason, prove a defect, or try a repair first.

What you get back

We will refund the full amount you paid for that software purchase. Refunds go back to the original payment method. Your bank or payment provider controls when the returned funds appear; we do not promise an instant credit. Refunded orders lose further download access.

Digital products

SolaceSoftware sells downloadable software and printable PDFs, so there is nothing to ship back. The guarantee covers software, bundles and printables bought directly from SolaceSoftware. It does not cover separate payments to other providers for their own accounts or usage. This policy does not limit rights that cannot legally be waived.